DCIM Support Specialist

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Act as the subject matter expert across various products and services.

• Manage and respond to intricate calls from high-profile customers to ensure the seamless and effective operation of products and services.

• Skillfully address complex customer issues and escalate to management as required.

• Collaborate with management and conduct assessments to determine training needs based on anticipated production processes, changes, and other relevant factors.

• Gather information from customers and technical teams, including engineering, software, and product specifications to create training programs for customers and team members.

• Ensure the successful implementation of training programs.

• Participate in a scheduled on-call rotation (approximately once every two months) to provide operational and technical assistance.

• Maintain a consistent daily work schedule from 9:00 AM to 5:00 PM PT, ensuring dedicated support coverage for clients and systems operating in the Pacific Time Zone.

⛳️ Requirements

• Bachelor’s degree in Engineering Technology, Computer Science, Electronics, Mechanical Engineering, Electrical Engineering, or HVAC.

• Over 5 years of experience in Technology, Controls (BMS, EPMS, Automation), or DevOps.

• More than 1 year of experience supporting enterprise applications, databases, onsite communications equipment, storage, or data center technology and operations.

• Must possess a dedicated, quiet workspace and a reliable, high-speed internet connection suitable for daily remote work.

• Preferred skills include Windows System Administration.

• Knowledge of Linux is preferred.

• Experience with web technologies (Web Services, IIS, XML, etc.) is preferred.

• Application System Administration experience is preferred.

• Basic SQL skills (executing scripts, viewing tables) are preferred.

• Familiarity with system permissions is preferred.

• Candidates located within the Pacific time zone are preferred.

🏝️ Benefits

• Health Care Benefits: Medical, Dental, Vision.

• Wellness incentives.

• Retirement Benefits.

• Time off and Leave: Paid vacation days (up to 15 days), paid sick days (up to 5 days), paid personal leave (up to 5 days), paid holidays (up to 13 days), birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, military leave, and purchased vacation.

• Disability: Short-term and long-term disability.

• Life Insurance and Accidental Death and Dismemberment coverage.

• Tax-Advantaged Accounts: Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.

• Tuition Assistance.