Data Operations Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and implement data synchronization and ETL (Extract, Transform, Load) processes between the primary CRM (such as Salesforce) and various third-party revenue sources, ensuring the consistency and accuracy of data.

• Create, maintain, and execute reports and data extracts to assist finance, development, and marketing teams with reconciliation, campaign analysis, and list generation.

• Serve as the primary contact for data inquiries from the advancement team and channel leaders.

• Offer initial technical troubleshooting and resolution for data integrity issues, system errors, and integration failures across donor systems.

• Manage duplicate merges, routine data updates, and address basic system inquiries.

• Design efficient methods to batch data into Salesforce when integration is not feasible, or to disaggregate third-party data flows.

• Administer and configure donor-facing technology platforms and internal CRM settings in collaboration with development and technology teams.

• Collaborate closely with revenue teams, marketing, and content on all systems support.

• Maintain detailed documentation of all data flows, system integrations, reporting processes, and data quality standards.

• Communicate and collaborate effectively with team members.

• Exhibit attention to detail and precision in all tasks.

• Show a commitment to creating and sustaining an environment of inclusivity.

⛳️ Requirements

• Expertise in the administration and data management of a prominent CRM platform (e.g., Salesforce NPSP, Raiser’s Edge, Dynamics).

• Proficient in data querying languages or tools (e.g., SQL, SOQL, or advanced Excel/Google Sheets functions) for data extraction and manipulation.

• Experience with data integration or ETL tools (e.g., Mulesoft, Zapier, Informatica) to connect different systems.

• Proficiency in spoken and written English.

• Proven planning and problem-solving abilities, including multitasking and thriving under tight deadlines.

🏝️ Benefits

• Comprehensive health coverage, including plans that cater to various gender affirmation care needs.

• Mental health resources, offering access to virtual care as well as a variety of in-network and out-of-network support options.

• 403(b) retirement plan with a 3% employer match, vesting over three years.

• Generous paid time off and company holidays to rest and recharge.

• Employee Assistance Program (EAP) providing confidential emotional support, work-life solutions, financial and legal guidance, and online resources.

• Flexibility to work remotely from anywhere in the continental U.S., Alaska, or Hawaii, with provided technology, home office setup reimbursement, and monthly internet reimbursement.