Data Engineer – Support Project L2

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Identify, investigate, and resolve issues related to missing, duplicate, inconsistent, or unexpected data within operational systems.

• Utilize SQL queries to trace data problems, determine root causes, and assist in implementing solutions.

• Oversee data processing workflows, scheduled jobs, and pipeline executions.

• Examine pipeline failures, pinpoint bottlenecks, and coordinate troubleshooting efforts to ensure reliable data flow.

• Address data discrepancies, failed refreshes, and issues impacting reporting tools and dashboards.

• Execute approved data corrections and operational changes while adhering to procedures, documentation, and data integrity standards.

• Optimize recurring investigations and minimize manual effort through scripting, automation, and AI-assisted tools.

• Explore AI solutions to enhance troubleshooting and streamline operational workflows.

• Collaborate within a three-person infrastructure team to resolve data-related operational challenges.

• Record incidents and resolutions using ticketing systems.

• Work together with developers, IT Operations, and business stakeholders.

⛳️ Requirements

• 1–3 years of professional experience in IT Operations, Data Operations, application support, database support, or a comparable technical troubleshooting position.

• Practical experience in writing SQL queries to investigate data issues, validate records, identify discrepancies, and troubleshoot problems.

• Preferably familiar with relational databases, especially Microsoft SQL Server.

• Basic understanding of data pipelines, ETL/ELT processes, scheduled jobs, and data movement between operational systems and reporting environments.

• Exposure to Azure Data Factory, Airflow, or SQL Server Agent is advantageous.

• Knowledge of data reporting tools, dashboards, or data refresh processes.

• Experience with Tableau or similar BI platforms is beneficial.

• Basic knowledge of Python, PowerShell, or other scripting tools is a plus.

• Proactive in leveraging AI-assisted coding and automation tools.

• Strong analytical and troubleshooting abilities.

• Attention to detail and a proactive approach to issue resolution.

• Comfortable following documented procedures, managing tickets, and escalating issues as needed.

• Good communication skills in English, both written and verbal.

• Capable of documenting findings, clearly communicating technical issues, and collaborating effectively within a small, cross-functional team.

🏝️ Benefits

• USA Contractor / 100% Remote

• Competitive Pay (USD)

• Holidays Off & Paid Time Off

• Health insurance assistance program

• Opportunity to collaborate with high-growth US-based companies and cutting-edge tech stacks

• Access to Agentic AI tools and training

• Coursera Enterprise

• Studio practice labs

• High-touch onboarding

• Transparent leadership communication

• Community recognition

• Psychological safety

• Continuous multi-project pipeline

• Direct engagement with U.S. client teams and roadmaps