Data Center Operations Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Overseeing the daily service operations for the Data Center Services Center of Excellence.

• Ensuring that we consistently surpass customer expectations.

• Responsible for the daily execution within the Data Center Service sector.

• Developing our surge team for the Data Center segment and the overall Field Services organization.

• Enhancing service availability, quality, and customer experience across all field service activities.

• Creating, implementing, and evaluating field service strategies aligned with global business goals.

• Promoting a strong customer focus, urgency, and care in all service interactions to enhance retention.

• Driving continuous improvement, first-time-right execution, and performance management based on KPIs.

• Identifying on-site opportunities for improving customer operations and communicating them to account teams.

• Fostering a culture of operational excellence, risk management, and effective end-to-end service delivery.

• Managing resource planning, workload balancing, and ensuring compliance with all HSE standards and ABB Way requirements.

• Overseeing Surge Team operations, including onboarding, training, compliance, and validation of timesheets, expenses, and supplier invoices.

• Providing leadership, coaching, and development for Field Service Engineers/Technicians.

⛳️ Requirements

• A Bachelor’s Degree in Engineering or Business, or equivalent experience.

• Strong knowledge of Data Center startup and commissioning strategies, field service personnel development, and the electrical industry within the Data Center market.

• Proficiency in MS suite of products, including MS Project, Google suite (Sheets, Docs, Drive, and Slides), SAP, and project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.).

• Ability to interpret and work from engineering drawings and technical specifications.

• Technical understanding of power delivery equipment, including transformers, switchgear, breakers, relays, etc.

• Upholding high standards for safety and housekeeping while ensuring compliance with all environmental regulations.

• Strong leadership skills, clear communication, teamwork, and a demonstrated customer-focused mindset.

• Willingness to travel up to 50% of the time.

• Candidates must already possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Health, Life & Disability.

• Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) known as the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision benefit.

• Company-paid life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D – 100% employee paid up to maximums.

• Short Term Disability – up to 26 weeks – Company paid.

• Long Term Disability – 60% of pay – Company paid, with the option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program.

• Retirement 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• ABB provides 11 paid holidays.

• Salaried exempt positions are entitled to vacation under a permissive time away policy.