Data and MI Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the implementation and continuous enhancement of Snowflake as the primary data and Management Information (MI) platform.

• Collaborate with data engineers and platform teams to design, construct, and sustain Snowflake data models and pipelines.

• Ensure that Snowflake adequately addresses operational, client, and programme MI requirements across all services.

• Establish standards for data structures, usage, and performance throughout Snowflake environments.

• Design and implement scalable MI and analytics solutions that facilitate operational performance and transformation outcomes.

• Convert operational and business needs into Snowflake-based data products and dashboards.

• Create reusable, scalable data products that align with common operational metrics and KPIs.

• Foster data-driven decision-making among frontline staff, operational leadership, and executive audiences.

• Utilize analytical and statistical methods to uncover trends, risks, and opportunities for improvement.

• Assist in root-cause analysis and performance insights across contact center and back-office operations.

• Clearly communicate insights through visual representations and narratives tailored to diverse audiences.

• Collaborate closely with Operations, Transformation, PMO, and Technology teams to synchronize data delivery with programme priorities.

• Support agile and Minimum Viable Product (MVP) delivery methodologies for data and MI products.

• Partner with stakeholders to define requirements, priorities, and success metrics.

• Ensure the quality, integrity, and consistency of data across MI delivered by Snowflake.

• Implement appropriate data governance, security, and ethical standards.

⛳️ Requirements

• Robust, hands-on experience in delivering and utilizing Snowflake within operational settings.

• Demonstrated experience in providing management information and analytics at scale.

• Proficient SQL skills and experience with cloud-based data platforms.

• Experience in translating operational needs into effective data and MI solutions.

• Ability to work across data engineering, analytics, and operational stakeholders effectively.

• Excellent communication skills, capable of presenting insights clearly to non-technical audiences.

• Experience in contact center or large-scale operational environments (desirable).

• Familiarity with data visualization tools and MI platforms (desirable).

• Exposure to data science techniques, automation, or advanced analytics (desirable).

• Experience in transformation programmes or complex delivery environments (desirable).

🏝️ Benefits

• 23 days of holiday (increasing to 27) with the option to purchase additional leave.

• The chance to take a paid day off to volunteer for our charity partners or a cause of your choice.

• Auto-enrollment into our company pension scheme, life assurance, a cycle2work program, 15 weeks of fully paid maternity, adoption, and shared parental leave, two weeks of paternity pay, and much more.

• Voluntary benefits tailored to your lifestyle, including discounts on retail, social activities, health & wellbeing, travel, and technology.

• Access to our Employee Network Groups that represent various aspects of diversity, enabling colleagues to connect and learn from each other in an open, inclusive environment.

• Opportunities to pursue your chosen career path anywhere within Capita, joining a network of experienced, innovative, and dedicated professionals across multiple disciplines and sectors.