This is a fully remote position, open to applicants in Greece, +4 more states.

• Serve as the main technical liaison for users navigating advanced search engine software platforms.

• Resolve intricate technical queries concerning software algorithms, indexing, and user interface functionality.

• Collaborate with internal software development teams to report recurring issues and improve user experience.

• Keep comprehensive documentation of technical support cases to facilitate future software deployments.

• Inform clients about the latest search engine features and software best practices to enhance their performance.

• Ensure that all technical support interactions adhere to strict quality assurance standards within the software industry.

• Foster continuous improvement by providing insights into user behavior and software usage in the Danish market.

• Native or fluent in Danish (both spoken and written).

• Valid EU passport (required).

• Strong enthusiasm for the software development sector and search engine technologies.

• Exceptional communication abilities, capable of conveying complex software concepts to non-technical users.

• Demonstrated experience in customer-facing roles, ideally within a technology or software development context.

• Analytical mindset with the capability to efficiently troubleshoot and resolve complex software issues.

• Comprehensive training on proprietary software tools, fully funded.

• Health insurance coverage provided.

• Complete relocation package (flight, transfer, hotel) for candidates moving to Greece.

• Monthly performance bonus tied to service excellence.

• Two additional salaries per year (13th and 14th salary).

• Competitive monthly salary.

Danish Speaking Search Engine Customer Expert

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