Danish-speaking Customer Service Employee

This is a fully remote position, open to applicants in Sweden.

📋 Description

• Manage incoming customer inquiries and assist guests with questions related to bookings and hotel stays, such as:

• Bookings and room requests

• Modifications and cancellations

• Inquiries regarding prices, promotions, and availability

• Information about the hotel, facilities, and stays

• General customer support and guidance.

• You listen to the customer's needs and guide them to the appropriate solution while also taking the initiative to suggest options that can enhance their experience.

⛳️ Requirements

• At least 18 years old

• Completed upper secondary education

• Fluent in spoken and written Danish

• Very good command of English, both spoken and written

• Reside in and have the right to work in Sweden

• Strong computer skills and comfortable working across multiple systems simultaneously

• Have a private and dedicated workspace in a separate room with a door that can be closed, free from noise and distractions, and suitable for confidential work

• Must be based in Sweden and able to work only from an address within Sweden; any address changes must be approved by TP in advance

• Have a stable fiber connection with a minimum speed of 100 Mbps download / 10 Mbps upload, and be able to connect your workstation directly to your router via Ethernet/LAN cable (Wi-Fi and mobile connections are not permitted)

• Comfortable handling basic technical troubleshooting independently in a home office environment, such as internet connectivity, router settings, and other practical office issues

• Ensure that your home office is fully set up before employment begins, including a desk and office chair, and be prepared to provide an alternative workspace during extended power or internet outages

• Comfortable working from a TP-provided desk solution (desktop computer and monitor) and ensure that no one else is present in the room while work is being performed

🏝️ Benefits

• Individual salary setting

• Paid training – we ensure you feel secure from day one

• Salary and conditions according to the collective agreement

• Full-time employment

• 6-month probation period with transition to permanent employment

• Wellness allowance

• A positive and energetic workplace

• Development opportunities within TP Nordic