DACH Customer Onboarding Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the comprehensive onboarding process for intricate, multi-stakeholder clients, effectively managing competing priorities and timelines to achieve successful implementations.

• Convert customer business objectives into quantifiable onboarding goals linked to activation, adoption, and time-to-value results.

• Create and implement scalable, multi-Hub solutions that are in line with advanced business processes, data models, and reporting requirements.

• Supervise product configuration, integrations, training, and initial campaign launches to enhance customer impact.

• Provide guidance to customers on technical aspects such as integrations, APIs, permissions, and governance within the HubSpot ecosystem.

• Conduct productive discovery sessions across various customer contexts, adjusting for executive, technical, regional, or language factors.

• Collaborate cross-functionally with Sales, Customer Success, Services, and Product teams to ensure a smooth and consistent customer journey.

⛳️ Requirements

• Proficient in both spoken and written German.

• Experienced in consulting customers through SaaS implementations and/or facilitating ongoing platform adoption.

• Capable of managing multiple implementations or service engagements concurrently.

• Possess expertise in at least one core HubSpot Hub (Marketing, Sales, Service, or Operations) with a working knowledge of others.

• Provide advice on both technical solutions (integrations, APIs) and strategic growth considerations.

• Communicate and present confidently, with the ability to tailor messages for both technical and executive audiences.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.