D365 CE Functional Solution Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the business design and capability roadmap for customer experience (CE) and customer experience (CX) transformation initiatives.

• Facilitate discovery sessions and outline future-state processes.

• Convert business outcomes into strategic direction for CE solutions.

• Conduct workshops with executives and business stakeholders across sales, service, marketing, field service, customer experience, operations, and other supporting functions.

• Define current and future-state processes, capability maps, fit-gap assessments, personas, pain points, KPIs, and outcome-driven requirements.

• Take ownership of functional solution direction for Dynamics 365 CE modules and associated Power Platform capabilities.

• Develop business process flows, user stories, acceptance criteria, backlog structures, prioritization suggestions, and phased implementation roadmaps.

• Collaborate with technical architects to validate data models, security, integrations, reporting, and non-functional aspects.

• Provide guidance on configuration decisions, balancing standard Microsoft functionality with client-specific needs, adoption value, and maintainability.

• Lead business readiness efforts, including process validation, user acceptance testing (UAT) strategies, training plans, change impacts, stakeholder communication, and adoption strategies.

• Support presales and account expansion by leading discovery, crafting solution narratives, defining scope, providing estimates, delivering demos, contributing to proposals, and ensuring smooth sales-to-delivery transitions.

• Connect strategy, solution design, and execution delivery to guarantee that recommendations are configurable, adoptable, measurable, and governed.

⛳️ Requirements

• In-depth business knowledge of B2B sales, lead-to-opportunity, quote-to-order, customer service, field service, marketing journeys, customer data, and CRM operational models.

• Practical experience in configuring D365 CE modules, Dataverse, model-driven applications, dashboards, views, business rules, processes, and related Power Platform capabilities.

• Proficiency in facilitating discussions with senior stakeholders, managing ambiguity, constructively challenging requirements, and producing deliverables suitable for executives.

• Experience in agile delivery, requirements traceability, process mapping, adoption planning, and achieving measurable business value.

• Proven track record in creating capability maps, future-state process models, fit-gap analyses, business-value roadmaps, adoption strategies, and decision documentation.

• Recommended certifications include MB-280 or its successor customer experience credential, MB-230, MB-240, PL-200, and/or equivalent D365 CE certifications.

• Change management certification is preferred.

🏝️ Benefits

• One of the industry's most competitive bonus structures.

• Unlimited Paid Time Off (UPTO).

• 401k Plan with Company Matching Contribution.

• Monthly Stipend for Home Office Expenses.

• Subsidized Medical, Dental, and Vision Coverage.

• Health Savings and Flexible Spending Accounts.

• Company-Paid Life and Disability Insurance.

• Support for Training, Certification, and Continuing Education.

• Opportunities for both personal and professional development.