Cyber Infrastructure Expert Support Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Diagnose and resolve a variety of technical incidents for Acronis customers and partners.

• Develop and nurture robust relationships with customers and partners.

• Collaborate with Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) teams to effectively address complex technical issues faced by customers.

• Provide training and mentorship to junior team members by sharing technical knowledge and effective communication techniques.

• Contribute to the creation of documentation, knowledge bases, and technical articles related to Acronis products.

• Serve as a technical authority on cloud and hybrid datacenter solutions developed by Acronis.

⛳️ Requirements

• Minimum of 3 years of experience in an infrastructure support engineer role.

• Proficiency in additional languages is a plus (Spanish, French, Portuguese, German).

• Extensive hands-on experience with administration and troubleshooting across various Linux distributions.

• Outstanding communication skills combined with a customer-oriented approach.

• Demonstrated ability to efficiently troubleshoot and resolve non-standard, complex technical challenges.

• Red Hat Certified System Administrator (RHCSA) or an equivalent certification is considered a minimum requirement.

• Experience in traffic inspection, routing, and bandwidth analysis.

• Familiarity with enterprise-level virtualization or container technologies such as VMware ESXi, Microsoft Hyper-V, KVM, or Virtuozzo.

• Proficient in English (both written and spoken).

🏝️ Benefits

• Our corporate culture emphasizes innovation, accountability, and impactful contributions.

• We empower our employees to think creatively, challenge traditional methods, and take responsibility for their results.

• Flexible work arrangements are available.