CX Quality Assurance, Lead

📋 Description

• Act as the QA specialist overseeing launches, scaling, and transformation initiatives, ensuring compliance with established quality benchmarks.

• Organize QA operational readiness tasks, facilitate knowledge transfer, and validate go-live processes.

• Collaborate in designing QA metrics and feedback mechanisms to evaluate program effectiveness.

• Aid business development by representing CX QA and communicating capabilities.

• Provide strategic insight to shape quality initiatives.

• Create and implement change management and communication strategies.

⛳️ Requirements

• Over 9 years of experience in healthcare, focusing on quality assurance, compliance/audit, or operations.

• Bachelor’s degree or an equivalent combination of education and experience.

• Proficient understanding of healthcare regulations and standards.

• Strong analytical, problem-solving, and program execution abilities.

• Exceptional attention to detail with advanced skills in MS Excel and PowerPoint.

• Leadership skills to coach and mentor team members.

🏝️ Benefits

• Comprehensive health benefits.

• Generous and flexible vacation policy.

• 401(k) employer matching.

• Educational assistance.

• Leadership and technical development academies.