CX Associate

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Collaborate closely with your team to understand our procedures and provide accurate information and customer service to the workers who utilize our platform.

• Oversee the turnaround times of all background checks initiated on our platform to ensure compliance with industry standards.

• Maintain efficiency with the ticketing system to guarantee timely responses and follow-ups.

• Collaborate with internal teams to help resolve discrepancies or address any adverse action claims.

• Demonstrate exceptional attention to detail and be vigilant for any inaccuracies or errors in information.

• Engage in ad-hoc projects as assigned by your Manager.

⛳️ Requirements

• A minimum of 2 years of work experience in an office environment.

• Background in customer support, tech support, or customer service.

• Proficient in English, with strong written and spoken skills.

• Outstanding written and verbal communication abilities.

• Strong risk-evaluation and decision-making skills are essential.

• Excellent research capabilities are required (experience in investigative research is a plus).

• Capacity to work under deadlines is crucial (experience in a production environment is a plus).

🏝️ Benefits

• Comprehensive medical health insurance.

• Anniversary and end-of-year bonuses.

• Paid time off.

• Fully remote work arrangement.

• A vibrant company culture with ample growth opportunities.