Customs Trade Specialist

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Assist with daily client requirements, addressing inquiries, troubleshooting problems, and providing solutions.

• Conduct audits of customs entries and released shipments to identify errors, inconsistencies, and areas for improvement.

• Stay informed about CBP regulations and the requirements of Partner Government Agencies.

• Investigate inquiries and convert regulations into actionable guidance.

• Engage with clients, carriers, vendors, Customs, and internal teams to collect information and resolve issues.

• Create and sustain client work instructions, databases, FTA correlations, annual certificates, and account records.

• Assist in ensuring accurate customs entry processing across various transportation modes when necessary.

• Provide assistance, coaching, and mentorship to teammates regarding transactional processing, client needs, and customs-related inquiries.

• Identify risks, apply sound judgment, and make timely decisions.

• Report directly to the Client Care Manager.

⛳️ Requirements

• In-depth knowledge of U.S. Customs regulations and guidelines.

• Advanced comprehension of customs entry and commercial invoice requirements.

• Familiarity with Partner Government Agency requirements and entry data elements.

• Understanding of tariff classification, General Rules of Interpretation (GRIs), General Notes, and Explanatory Notes.

• Outstanding client service and relationship-building capabilities.

• Strong analytical skills and problem-solving aptitude.

• Good judgment in making time-sensitive decisions.

• Experience in navigating diverse client requirements, nuances, and standard operating procedures.

• Ability to manage competing demands in a dynamic environment.

• Effective, positive, and professional written and verbal communication skills.

• Proficient in customs brokerage software.

• Skilled in Microsoft Outlook, Word, and Excel.

• Capable of working independently while also being a collaborative team member.

• Over 3 years of experience in customs brokerage or a related industry.

• Certified Customs Specialist (CCS) credential.

• U.S. Customs Broker License is mandatory for remote work if located more than 2 hours from a GHY office.

• Proven experience in applying customs knowledge to meet client needs and facilitate transactional processing.

🏝️ Benefits

• Flexibility for remote work.

• Performance-driven bonus program.

• Comprehensive, subsidized health insurance.

• Dental insurance coverage.

• Vision insurance benefits.

• Short- and long-term disability coverage.

• Life and AD&D insurance coverage.

• Opportunities for ongoing learning through an internal university.

• Leadership development programs.

• Participation in Giveback Committee initiatives.

• Engaging in Social Committee activities.

• Opportunities to serve as Cultural Ambassadors.