Customs Operations Specialist

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Compile comprehensive document packages and furnish necessary information to customs brokers for export declarations.

• Evaluate commercial data, which includes declared value, country of origin, Incoterms, and product descriptions.

• Confirm the accuracy and compliance of export documentation and customs entries with EU customs regulations.

• Prepare replies and supporting documentation for inquiries from customs authorities.

• Oversee communication with customs brokers, transport companies, and customs authorities.

• Investigate and resolve discrepancies related to export declarations and associated documents.

• Coordinate with internal stakeholders during customs reviews and audits.

• Accurately and promptly manage urgent and non-standard customs cases.

• Evaluate product eligibility under preferential trade agreements.

• Manage Supplier’s Declarations and prepare information necessary for EUR.1 certificates.

• Assist with T2 procedures and mandatory invoice declarations for San Marino.

• Maintain documentation associated with both preferential and non-preferential origin.

• Handle customs procedures for warranty replacements, claims returns, repair shipments, and re-imports post-repair.

• Coordinate duty-free re-import procedures and other special customs arrangements.

• Develop case-specific solutions that comply with applicable EU and local customs requirements, including the BAP system where applicable.

• Determine and verify HS codes for technical and manufacturing products.

• Collaborate with technical teams to gather product information and supporting documentation.

• Ensure alignment between product descriptions, technical specifications, HS codes, and customs documentation.

• Manage special export procedures for period-end deliveries.

• Review export transactions and address documentation issues during month-end closing.

• Collaborate with warehouse, logistics, finance, and internal teams to ensure timely shipment processing.

• Provide guidance on export requirements and perform pre-shipment documentation checks.

• Identify opportunities for enhancing customs and export workflows.

• Work alongside IT and operations teams on ERP improvements and process automation.

• Support the establishment of scalable and reliable customs compliance processes.

⛳️ Requirements

• 3–5+ years of professional experience as a Customs Specialist, Customs Brokerage Manager, Export Compliance Specialist, or a similar customs operations professional.

• Strong practical understanding of EU export customs procedures, rules of origin, and preferential trade agreements.

• Hands-on experience with EUR.1 certificates, Supplier’s Declarations, T2 procedures, and export documentation.

• Proven experience in determining and verifying HS codes, preferably for technical or manufacturing products.

• Experience in direct communication with customs authorities and managing third-party customs brokers.

• Practical experience in handling returns, warranty replacements, repairs, and re-import procedures.

• Familiarity with ERP systems and customs software or system integrations.

• Strong attention to detail when reviewing complex commercial and customs documentation.

• Demonstrated ownership and problem-solving abilities, with the capacity to independently manage intricate cases.

• Effective communication and cross-functional collaboration skills.

• Ability to perform well under tight deadlines, especially during month-end closing periods.

• Process-oriented mindset with an interest in continuous improvement and automation.

• Proficiency in English at B2/C1 level.

• Current residence and authorization to work within the European Union.

• Proficiency in additional European languages is an advantage.

🏝️ Benefits

• The opportunity to work entirely remotely.

• A corporate laptop along with the essential tools and systems for effective remote work.

• Collaboration with colleagues from various countries and functions within an English-speaking global team.

• The autonomy to manage complex customs cases and directly impact the reliability of Xometry’s European export operations.

• Opportunities to enhance your expertise in EU customs compliance, international logistics, ERP systems, and process automation.

• Close collaboration with logistics, warehouse, finance, technical, operations, and IT teams across the organization.

• The chance to shape customs workflows, contribute to ERP enhancements, and implement scalable automation solutions.

• A collaborative environment that values initiative, practical ideas, swift decision-making, and individual contributions.

• Access to knowledge-sharing activities, professional development resources, and corporate language courses.

• A well-defined onboarding process covering the company’s customs procedures, internal systems, tools, and cross-functional workflows.