Customs Operations Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assemble comprehensive document packages and supply necessary information to customs brokers for export declarations.

• Examine declared values, country of origin, Incoterms, and product descriptions.

• Ensure the accuracy of export documentation and customs entries while complying with EU customs regulations.

• Draft replies and supporting materials for inquiries from customs authorities.

• Engage with customs brokers, transport companies, and customs officials.

• Investigate and rectify inconsistencies in export declarations and accompanying documents.

• Collaborate with internal stakeholders during customs reviews and audits.

• Guarantee that urgent and non-standard customs cases are processed correctly and punctually.

• Evaluate product eligibility under preferential trade agreements.

• Oversee Supplier’s Declarations and compile information for EUR.1 certificates.

• Assist with T2 procedures and mandatory invoice declarations for San Marino.

• Maintain records for preferential and non-preferential origin.

• Manage customs processes for warranty replacements, return claims, repair shipments, and re-imports post-repair.

• Coordinate duty-free re-import procedures and special customs arrangements.

• Develop tailored solutions in accordance with applicable EU and local customs regulations, including the BAP system when needed.

• Identify and confirm HS codes for technical and manufacturing items.

• Work together with technical teams on product data and supporting documentation.

• Ensure alignment between product descriptions, technical specifications, HS codes, and customs documentation.

• Organize special export procedures for end-of-period deliveries.

• Review export transactions and address documentation challenges during month-end closing.

• Collaborate with warehouse, logistics, finance, and internal teams to ensure timely shipment processing.

• Provide insights on export requirements and conduct pre-shipment documentation audits.

• Discover opportunities to enhance customs and export workflows.

• Partner with IT and operations teams to improve ERP systems and automate processes.

• Support scalable and dependable customs compliance methodologies.

⛳️ Requirements

• 3–5+ years of relevant experience as a Customs Specialist, Customs Brokerage Manager, Export Compliance Specialist, or a similar role in customs operations.

• Strong practical understanding of EU export customs procedures, rules of origin, and preferential trade agreements.

• Direct experience with EUR.1 certificates, Supplier’s Declarations, T2 procedures, and export documentation.

• Proven track record in determining and verifying HS codes, particularly for technical or manufacturing products.

• Experience in direct communication with customs authorities and managing third-party customs brokers.

• Hands-on experience with returns, warranty replacements, repairs, and re-import procedures.

• Familiarity with ERP systems and customs software or system integrations.

• Keen attention to detail when assessing complex commercial and customs documentation.

• Demonstrated ownership and problem-solving abilities, with the capacity to independently manage intricate cases.

• Excellent communication and cross-functional collaboration skills.

• Ability to thrive under tight deadlines, especially during month-end closing periods.

• Process-oriented outlook and a commitment to continuous improvement and automation.

• Proficiency in English at a B2/C1 level for day-to-day operations and cross-functional engagement.

• Current residence and authorization to work within the European Union.

• Additional skills in other European languages would be an asset.

• Remote work within the European Union is available.

🏝️ Benefits

• Opportunity to work completely remotely.

• A corporate laptop and essential tools and systems for efficient remote work.

• Collaboration with colleagues from various countries and functions in an English-speaking global team.

• The flexibility to manage complex customs cases and directly impact the reliability of Xometry’s European export operations.

• Opportunities to enhance your knowledge in EU customs compliance, international logistics, ERP systems, and process automation.

• Close collaboration with logistics, warehouse, finance, technical, operations, and IT teams throughout the organization.

• The chance to shape customs workflows, contribute to ERP enhancements, and implement scalable automation solutions.

• A cooperative environment that appreciates initiative, practical ideas, swift decision-making, and individual contributions.

• Access to knowledge-sharing initiatives, professional development resources, and corporate language courses.

• A structured onboarding process that covers the company's customs procedures, internal systems, tools, and cross-functional workflows.