Customs Compliance – Documentation Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assess POA documentation and accompanying information for thoroughness and precision.

• Confirm company registration, business status, officer details, and addresses utilizing appropriate online platforms.

• Investigate and pinpoint potential red flags, discrepancies, or signs of shell companies.

• Adhere to established compliance protocols and escalate questionable cases for further evaluation.

• Perform additional research when information necessitates clarification or verification.

• Systematically organize and store new client documents in designated folders following established procedures.

• Keep accurate records of validation status, outstanding documents, and completed reviews.

• Ensure documents are systematically organized and stored in the appropriate location.

• Comply with established SOPs and documentation requirements.

• Send professional email reminders for missing or incomplete documentation.

• Address routine inquiries related to the validation process.

• Escalate complex compliance inquiries or concerns to the appropriate team member.

• Manage sensitive client information, including identification documents, EINs, and company records, with utmost confidentiality.

• Adhere to access controls and security protocols when managing client information.

• Use only the systems and folders necessary for fulfilling assigned tasks.

⛳️ Requirements

• Prior experience in customs brokerage, logistics, import/export, compliance, documentation, or a related field.

• Exceptional attention to detail and ability to recognize inconsistencies or red flags.

• Strong written English and professional email communication skills.

• Proficient research, organizational, and follow-up abilities.

• Capability to adhere to detailed procedures while exercising sound judgment.

• High degree of integrity and discretion when managing confidential information.

• Comfortable working autonomously and escalating issues as necessary.

• Experience with U.S. customs or customs brokerage is preferred.

• Familiarity with POA documentation or importer validation is preferred.

• Experience researching U.S. business registrations or Secretary of State records is preferred.

• Familiarity with ClickUp, Microsoft Outlook, and AI tools is preferred.

• Schedule must align with the client's U.S. business hours.

🏝️ Benefits

• Fully remote work arrangement.

• Full-time position, approximately 40 hours per week.

• Comprehensive initial training on the client's compliance process.

• Limited system and folder access based on assigned responsibilities.

• Opportunity to assume additional customs, logistics, and administrative responsibilities as the role evolves.