Customer Value Manager – Migrations

This is a fully remote position, open to applicants in United Kingdom, +3 more countries.

📋 Description

• Guide high-touch legacy clients through intricate migrations to Iron Mountain’s digital SaaS platform.

• Act as a strategic liaison throughout the entire migration process.

• Create tailored Value plans that align legacy workflows with SaaS functionalities.

• Safeguard long-term contract transitions and ongoing revenue streams.

• Implement data-driven strategies to enhance user adoption.

• Monitor migration milestone metrics and lead transition evaluation sessions.

• Collaborate with Migration Engineering and Product teams to address data mapping discrepancies, ingestion delays, and other migration challenges.

• Maintain comprehensive records of account health.

• Conduct seamless transitions to the standard Customer Value team after achieving steady-state operations.

⛳️ Requirements

• Extensive experience in Customer Success, guiding Enterprise and Mid-Market clients through complex digital transformations or legacy-to-SaaS migrations.

• In-depth understanding of SaaS, cloud storage, information governance, electronic content management, and document capture technologies.

• Proven success in delivering software onboarding to Fortune 500 clients in highly regulated sectors, including Financial Services, Energy, Legal, Life Sciences, Media, and Public Sector.

• Bachelor’s degree or higher from an accredited educational institution.

• Proficiency in Customer Value Platforms (CSP).

• Capability to meet travel requirements of less than 5%.

🏝️ Benefits

• Competitive salary and benefits packages tailored to your level of experience.

• Paid time off.

• Holiday schedules.

• Flexible work arrangements.

• Comprehensive health plans.

• Wellness plans.

• Retirement plans.

• Opportunities for ongoing learning.

• Career growth within Iron Mountain.