Customer Training Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide on-site training at client facilities prior to, during, and after AMP Clarity go-lives, encompassing point-of-sale operations, membership sales processes, daily system usage, and hardware troubleshooting.

• Conduct engaging and accessible training sessions tailored for site managers, cashiers, greeters, and tunnel staff.

• Perform follow-up visits and refresher training sessions either onsite or virtually after the transition.

• Develop and maintain quick-reference guides, standard operating procedures, job aids, and onboarding materials.

• Revise training content as AMP Clarity introduces new features and workflows.

• Assess and enhance customer-facing documentation and support procedures.

• Act as a reliable resource for client team members throughout transitions.

• Ensure a consistent AMP brand experience during every site visit.

• Collect field feedback and relay it to Implementation, Product, and Account Management teams.

• Organize training schedules in alignment with go-live timelines and site preparedness.

• Collaborate with AMP Support regarding launch transitions and troubleshooting resources.

⛳️ Requirements

• Willingness to travel up to 75% of the time, including multi-day on-site assignments.

• Proven experience in delivering engaging and comprehensible training to frontline or hourly teams.

• Strong documentation skills with the ability to distill complex workflows into clear and concise materials.

• Proficiency in standard documentation and presentation software such as Microsoft Office or Google Workspace.

• Capability to create polished, visual job aids; experience with Canva, Adobe, or similar tools is an advantage.

• Exhibits patience, warmth, and credibility with site-level personnel.

• Ability to thoroughly learn software to teach it, troubleshoot common issues, and clarify workflow rationale.

• Excellent organizational abilities and self-motivation.

• Capacity to independently manage travel schedules and site readiness.

• Outstanding writing and communication skills.

• Comfortable leading training sessions, large meetings, and handling difficult conversations.

• Experienced in working under pressure and managing multiple stakeholder expectations.

• Previous car wash operating experience is a significant advantage.

• Familiarity with a Learning Management System (LMS) is a plus.

• Background in supporting software transitions, POS conversions, or technology rollouts is beneficial.

• Instructional design experience or knowledge of adult learning principles is advantageous.

• Familiarity with AI tools such as Claude or Gamma is a plus.

• Must be eligible to work in the United States.

• Employer is currently unable to sponsor work visas.

🏝️ Benefits

• Highly competitive salaries.

• Generous PTO policy and holiday schedule.

• 401K plan with company matching.

• Comprehensive medical, dental, and vision insurance.

• Team-building events, outings, and hackathons.

• State-of-the-art workspace and hardware.

• Strong emphasis on community service and volunteering.

• Opportunities for personal career growth.

• Lunch-and-learn sessions.

• Supportive and sustainable workplace culture.