Customer Trainer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take overall charge of successful planning, execution, monitoring, and promoting post-sales client education; this role requires direct interaction with clients and partners as well as internal teams, which may involve travel for on-site meetings.

• Assess and analyze client training requirements, collaborating with marketing to craft and deliver training materials that ensure all brokers and groups are well-informed about the SmithRx offerings.

• Work in collaboration with organizational units and both internal and external Subject Matter Experts (SMEs) to develop training programs that are in line with competencies and strategic learning goals.

• Design, develop, and execute enablement training for our clients and customer success teams across various settings.

• Facilitate the implementation and acceptance of existing programs and tools as well as the introduction of new programs and tools through comprehensive training and education.

• Execute administrative responsibilities such as scheduling classes, setting up systems and equipment, and managing enrollment processes.

• Communicate updates effectively with internal teams and leadership to ensure the successful deployment of content, while also promoting collaboration and continuity across projects.

• Ensure that all milestones and learning objectives are achieved and delivered punctually, within scope and budget constraints.

• Monitor and regularly report key training metrics to assess the effectiveness of all training and development initiatives.

• Gather feedback from the business to continually enhance enablement efforts.

• Adapt to various learning styles and engage the audience using proven, progressive learning methodologies.

• Build strong relationships and partner with client stakeholders to foster ownership and enhance product adoption.

• This role requires up to 40% travel.

⛳️ Requirements

• Bachelor’s Degree or equivalent qualification.

• A minimum of 5 years of experience in customer success and client education success or enablement is essential.

• Proficient in curriculum development, training content creation, and delivery of course material through pre-recorded sessions, in-person, and virtual instructor-led online training.

• Exceptional skills in managing cross-functional relationships.

• Expertise in PowerPoint, capable of creating visually engaging presentations for partners.

• A proactive, creative, self-disciplined thinker with strategic insight.

• Comfortable communicating with individuals across various roles and adapting to diverse environments.

• Strong project management and problem-solving abilities.

• Capable of managing multiple and shifting priorities in a dynamic and fast-paced environment.

• Exhibits energy, enthusiasm, and passion, with the ability to motivate others.

🏝️ Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance along with AD&D Insurance.

• Flexible Spending Benefits.

• 401(k) Retirement Savings Program.

• Short-term and long-term disability coverage.

• Discretionary Paid Time Off.

• Paid Company Holidays.

• Wellness Benefits.

• Commuter Benefits.

• Paid Parental Leave benefits.

• Employee Assistance Program (EAP).

• Well-stocked kitchen available in office locations.

• Opportunities for professional development and training.