Customer Trainer

This is a fully remote position, open to applicants in France.

📋 Description

• Facilitate training programs for the da Vinci® Surgical System aimed at surgical teams in both designated and remote training centers.

• Lead and assist in Specialized training initiatives and Society events.

• Conduct surveys to collect data and evaluate the effectiveness of programs.

• Serve as a subject matter expert for internal projects as required.

• Participate in new product development.

• Develop training materials and protocols.

• Engage in training research initiatives.

• Collaborate with the Training team in a creative, reliable, and adaptable manner to enhance existing training programs.

• Educate the sales force in delivering in-services and enhancing system technology skills with customers regarding both new and established products.

• Provide occasional support for the da Vinci® System in hospital operating rooms.

• Assist with troubleshooting and maintenance of the da Vinci® Surgical System at the training center.

• Oversee training center logistics, manage inventory, and maintain training calendars.

• Ensure the upkeep of all capital equipment, including the cleaning and sterilization of instruments and accessories.

• Foster positive relationships between external training center personnel and ISI management.

• Contribute to the achievement of the organization’s quarterly goals.

• Acquire competency in areas such as da Vinci® System Technology, applications, advanced technology, and the OR Efficiency Training Pathway process.

• Function as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany after receiving the required training, providing guidance and support for the proper use of Intuitive medical devices.

• Maintain competency and stay current with technology training protocols according to onboarding program guidelines and annual competency assessments.

• Utilize training and coaching techniques and methodologies.

• Travel may be necessary.

⛳️ Requirements

• Professional training experience is preferred.

• Clinical and/or operating room experience is preferred.

• Strong problem-solving skills and high capacity for complex tasks.

• Excellent organizational skills and ability to work independently.

• Professional work ethic.

• Solution-oriented mindset.

• Outstanding oral and written communication skills.

• Strong interpersonal abilities.

• Familiarity with adult learning principles is preferred.

• High capacity to learn in a dynamic environment.

• Experience with medical devices is preferred.

• Commitment to personal development.

• Ability to work collaboratively in a team setting.

• Flexibility with hours of operation is necessary.

🏝️ Benefits

• Options for remote work.