Customer Support Specialist, Telehealth

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for patients and providers through phone, email, and chat.

• Address inquiries related to appointments, services, and platform navigation.

• Efficiently resolve issues while demonstrating a high level of empathy and professionalism.

• Collaborate with internal teams to ensure prompt resolution of requests.

• Keep accurate records of interactions and follow-ups.

• Maintain a strong commitment to patient confidentiality and data privacy.

⛳️ Requirements

• Proficiency in English (both spoken and written) is essential.

• Prior experience in customer support, ideally within the healthcare or telehealth sectors.

• Excellent communication and interpersonal abilities.

• Capacity to handle sensitive situations with empathy and professionalism.

• Strong problem-solving skills and ability to follow through on tasks.

• Comfortable utilizing digital tools, CRMs, and support platforms.

🏝️ Benefits

• Health insurance

• Paid time off

• Professional development opportunities