Customer Support Specialist – SaaS

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Deliver prompt and professional responses to customer inquiries through phone, email, chat, and live meetings.

• Identify and troubleshoot technical issues related to our SaaS products and software.

• Support users in setting up and effectively utilizing our applications.

• Record and monitor support requests in Salesforce Service Cloud.

• Work together with product and engineering teams to escalate and resolve complex problems.

• Collect and communicate customer feedback to guide product improvements.

⛳️ Requirements

• Proven experience in customer support, preferably in a SaaS context.

• Strong analytical skills and a keen eye for detail.

• Knowledge of SaaS products and customer support tools.

• Capability to work independently as well as collaboratively within a team.

• Excellent organizational skills with the ability to juggle multiple tasks at once.

• Demonstrated empathy and patience when addressing customer issues, particularly in difficult situations.

• Required Technical Experience (Microsoft):

• Microsoft 365 / Office 365 (O365) — user/application troubleshooting, tenant-level fundamentals, and administrative workflows.

• Exchange Online — understanding of mailbox, calendar, and contact concepts; policy impacts; common permissions and synchronization scenarios.

• Azure AD / Microsoft Entra ID — knowledge of identities, groups, roles, basics of conditional access, and how directory data appears in downstream applications.

• Nice to Have Experience with PowerShell for diagnostics or basic automation.

• Familiarity with mobile platforms (iOS/Android) regarding contact/calendar behavior.

• Exposure to Google Workspace or other cloud environments.

• Previous experience with multi-system synchronization tools or integrations (e.g., Salesforce, HubSpot).

🏝️ Benefits

• Competitive compensation.

• Unlimited PTO.

• Remote-first culture.

• Work alongside a global team.