Customer Support Specialist – PDF Expert, Documents Team

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Deliver outstanding customer support via email while assisting 40-60 users daily.

• Identify and escalate requests to the Quality Assurance and Development teams to enhance the overall quality of Readdle products.

• Compile product overviews by gathering and analyzing customer needs, user experiences, and workflows.

• Play a role in team initiatives aimed at maintaining the quality of Readdle products.

• Cultivate and sustain deep product knowledge while keeping abreast of industry trends to provide exceptional service.

• Ensure our end-user product documentation is consistently updated.

⛳️ Requirements

• Proficient in English.

• Strong problem-solving abilities.

• Advanced skills in business communication.

• Capability to work with a flexible schedule.

• A genuine interest in software is advantageous.

• Enthusiasts are encouraged to apply! ;)

🏝️ Benefits

• A customer-focused culture.

• Commitment to continuous growth.

• Exceptional individuals forming an exceptional team.

• Opportunity to make a real impact.

• An innovative culture.