Customer Support Specialist, Part-Time

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Deliver tailored customer support for Skylight Calendar and Frame users

• Interact with customers via high-volume phone calls, chat, email, and social media platforms

• Assist with escalated customer concerns related to intricate hardware and software issues

• Participate in project-oriented tasks as necessary to improve customer satisfaction

⛳️ Requirements

• Over 2 years of experience in high-volume, front-line customer service

• Familiarity with Zendesk or a comparable CRM platform

• Excellent communication abilities through email, phone, and chat

• Prior experience in a dynamic startup environment

• Dependable Wi-Fi connection

• Proficient in using a Mac and familiar with Slack

🏝️ Benefits

• 64 hours of sick leave accrued annually

• Company-provided laptop upon hiring

• Loaned Skylight Calendar