Customer Support Specialist, Native Dutch, English C1

This is a fully remote position, open to applicants in Suriname.

📋 Description

• Provide exceptional customer assistance through phone and email;

• Handle incoming support tickets, investigate issues, and ensure timely follow-up;

• Offer first-level troubleshooting and escalate more complex cases as necessary;

• Guide customers through software workflows, settings, and configuration screens using established procedures;

• Assist customers with how-to inquiries and common accounting processes;

• Collaborate with internal specialists on escalated cases;

• Ensure accurate ticket documentation and contribute to knowledge base enhancements;

• Stay updated with changing tools, processes, and product developments;

• Manage sensitive customer information with diligence and security;

• Maintain a comprehensive understanding of client solutions and achieve KPIs;

• Communicate effectively with developers and cross-functional teams.

⛳️ Requirements

• Native proficiency in Dutch;

• Excellent English communication skills (minimum C1 level for both spoken and written);

• Experience in a customer-facing support role, preferably in a B2B or software context;

• Strong communication abilities and capacity to manage customer expectations professionally;

• Structured and process-oriented approach to troubleshooting and ticket management;

• Ability to methodically investigate issues and follow documented procedures to determine when escalation is warranted;

• Comfortable navigating intricate software, settings, and configuration interfaces;

• Quick learner capable of mastering complex software products over time;

• Positive, proactive, and responsible mindset;

• Personal computer (minimum 8GB RAM) with a reliable internet connection (at least 50 Mbps download and 40 Mbps upload).

🏝️ Benefits

• Fixed schedule: Monday–Friday, 9am - 5pm, GMT+2;

• Opportunity to work fully remotely;

• Inclusive international work environment;

• Compensation in USD;

• Rewards for referring friends;

• Balance between project workload and personal time, along with an internal health policy;

• Supportive leadership committed to your growth and long-term collaboration;

• Opportunities for self-development in a nurturing environment;

• A culture based on trust, with no requirements for time tracking.