Customer Support Specialist, Locator Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver customer support primarily via chat, with occasional email or phone communication as required.

• Assist users with step-by-step guidance on utilizing the platform.

• Address inquiries and resolve common issues effectively.

• Clearly articulate features in straightforward terms.

• Refer more complex issues to the appropriate team when necessary.

⛳️ Requirements

• Minimum of 2 years of experience in customer support or BPO roles.

• Proven experience in assisting English-speaking customers.

• Excellent English communication skills, both verbal and written, are essential — you should feel at ease speaking directly with clients when required.

• Ability to quickly learn new systems.

• Skilled at explaining concepts in a simple, step-by-step manner.

• Patient, supportive, and detail-oriented.

🏝️ Benefits

• Fully remote / home-based employment.

• Monthly salary range: PHP 35,000 – 40,000.

• A collaborative and supportive team environment.