Customer Support Specialist – Japanese/Mandarin Speaker

This is a fully remote position, open to applicants in Japan.

📋 Description

• Act as the main point of contact for Red Hat enterprise clients on a global scale.

• Oversee initial interactions with customers and facilitate communication between them and internal teams.

• Conduct diagnosis, troubleshoot, and resolve customer issues effectively.

• Thoroughly research customer concerns and contribute to the team's knowledge repository.

• Collaborate effectively as a remote team member.

⛳️ Requirements

• Native-level proficiency in Japanese (both written and spoken).

• Strong communication skills in English, both verbal and written.

• At least 3 years of experience in the Customer Service sector.

• A degree in IT or experience in the IT field is advantageous.

• Outstanding customer service capabilities.

• A deep passion for problem-solving and investigation.

• Excellent organizational and time management abilities.

🏝️ Benefits

• Flexible working hours.

• Opportunities for professional development.