Customer Support Specialist, Japanese Main / English Plus

This is a fully remote position, open to applicants in Japan.

📋 Description

• Your main objective is to guarantee that our customers enjoy a smooth and enjoyable experience.

• You will develop expertise in our product catalog, SKUs, and fulfillment logistics to address customer inquiries swiftly and accurately.

• Customer Delight: Engage with customer inquiries through email, chat, and community channels with empathy, clarity, and promptness.

• Operations Mastery: Familiarize yourself with our product SKUs, inventory, and fulfillment processes to deliver precise support.

• Problem-Solving & Coordination: Monitor shipments, manage returns, and tackle order issues by liaising with our fulfillment and warehouse partners.

• Grow with Us: Assist in constructing and refining our support workflows, documentation, and FAQs as the company evolves.

⛳️ Requirements

• Native or fluent proficiency in Japanese (both written and spoken) is essential.

• Business-level English proficiency is a significant advantage!

• Must be currently living in Japan.

• 1–2 years of experience in customer support, e-commerce operations, or retail is preferred.

• Highly self-driven, disciplined, and capable of working independently in a remote setting.

• Experience in managing customer support, orders, or operations on platforms like Shopify, Amazon, Rakuten (樂天), or LINE is a considerable plus!

• Previous experience with physical inventory, SKUs, or e-commerce logistics/fulfillment is a valuable asset!

• Familiarity with helpdesk tools such as Zendesk, Intercom, or Notion is a notable advantage!

🏝️ Benefits

• 100% Remote Work: Enjoy the flexibility of working from the comfort of your home, anywhere in Japan.

• Hands-on Onboarding: We will reimburse travel expenses for 1–2 visits to our warehouse at the beginning for thorough, in-person training to ensure you feel completely supported.

• Growth Opportunity: A defined route to advance into operations, logistics management, or leadership as Rove Lab grows.

• Vibrant Culture: Join a supportive, international team that values autonomy, open communication, and career advancement.