Customer Support Specialist, Italian Market

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Provide outstanding service through phone, chat, and email to Italian-speaking customers.

• Offer technical assistance and guidance regarding software features, system setups, and network configurations.

• Support users with account access, subscriptions, application usage, and inquiries related to content.

• Address complaints with empathy, professionalism, and efficiency.

• Keep precise records of customer interactions and follow-ups using internal systems.

• Represent the brand with enthusiasm, clarity, and care.

⛳️ Requirements

• Native or fluent Italian speaker (C2) with a strong command of English (minimum B2).

• Excellent communication and active listening abilities.

• A problem-solver with a customer-oriented approach.

• Tech-savvy with fundamental troubleshooting skills.

• EU citizenship or a valid work permit to be employed in Portugal.

• Reliable internet connection and a quiet home workspace.

🏝️ Benefits

• Performance bonus: up to €100/month (disbursed over 12 months).

• Meal allowance: €7.23 for each worked day (net).

• Transport allowance: €20/month.

• Private health insurance: fully covered after 6 months.

• 100% remote work from mainland Portugal.

• Join an international team in a continuous learning environment.