Customer Support Specialist, Italian and English speaking

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Serve as the primary point of contact for customers, addressing inquiries related to products.

• Manage incoming calls, callback requests, and email communications.

• Conduct test scenarios or remote sessions with customers as required, utilizing both Italian and English.

• Take responsibility for user issues and proactively resolve customer challenges.

• Record customer inquiries and issues in Salesforce for tracking purposes.

• Collect information from customers and systems to investigate issues, collaborating with higher-level support when necessary.

• Work autonomously and in conjunction with other teams to address complex problems.

⛳️ Requirements

• Outstanding communication skills are crucial, with the ability to convey information effectively in both written and verbal forms in Italian and English, and simplify complex concepts for all customers.

• Prior experience in customer-facing IT support, particularly in configuring and troubleshooting software and hardware.

• Strong focus on troubleshooting and analytical skills, alongside the capability to prioritize tasks and learn new technologies quickly.

• A collaborative team player who shares best practices, embraces changes positively, and manages time efficiently.

• A strong desire to be ambitious and leverage the growth opportunities at GoTo to build a career in IT, customer service, or other technology-related fields.

🏝️ Benefits

• Fully remote work option available within Hungary.

• Comprehensive health benefits, including life and disability insurance.

• Generous paid time off, including paid holidays, volunteer time off, quarterly self-care days, and designated no meeting days.

• Tuition and reading reimbursement programs to facilitate ongoing learning and professional development.

• Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), and One to One Wellness Coaching available.

• Employee programs such as Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program to enhance connection and impact.

• Gym reimbursement programs to promote physical well-being.

• GoTo performance bonus program to recognize and celebrate your contributions and impact.

• Monthly remote work stipend to assist with your home office expenses.