Customer Support Specialist, Digital Experience

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist the DX lead in crafting and enhancing digital journeys.

• Leverage AI capabilities to promote efficient operations throughout customer journeys.

• Refine configurations in Zendesk or Zapier to remove obstacles.

• Work collaboratively to outline comprehensive digital journeys.

• Develop cases for automation based on data analysis and assess outcomes.

⛳️ Requirements

• Practical experience in managing automation and AI within a customer experience framework.

• Familiarity with platforms such as Zendesk or Shopify.

• Ability to critically assess trends and engage in thoughtful experimentation.

• Strong skills in building internal relationships, storytelling, and influencing through data.

🏝️ Benefits

• Health insurance coverage.

• Generous paid leave policy.

• Customized learning and development opportunities.