Customer Support Specialist

This is a fully remote position, open to applicants in Japan.

📋 Description

• Address inbound inquiries through phone, email, and the CRM system (WIX).

• Evaluate leads and promote additional services to transform leads into customers.

• Organize, allocate resources, and schedule bookings and cleaning services.

• Oversee inventory and manage supply orders for vans.

• Respond to inquiries and prepare quotations for unique customer requests.

• Collaborate closely with the marketing team on special initiatives, promotions, and campaigns.

• Administer special promotions and seasonal marketing activities.

• Verify website information and consistently update FAQs.

• Liaise with both new and existing vehicle partners, particularly for end-of-month reconciliations and revenue sharing statements.

• Oversee pre- and post-booking checklists.

• Ensure all vehicles are cleaned, serviced, and maintained before and after bookings.

⛳️ Requirements

• Proficiency in English with outstanding communication skills.

• Preferably experience in customer interactions via phone.

• Interest, knowledge, or enthusiasm for the hospitality sector.

• Minimum of 2 years of relevant experience preferred.

• Adaptable mindset or a startup-oriented approach.

• Commitment to exceeding job expectations.

🏝️ Benefits

• Incentives for converting leads into customers.

• Opportunity for remote work.