Customer Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist our users in maximizing their experience with UpCodes by managing the support phone line, live chat, and email communications.

• Collaborate closely with our Product, Content, and in-house building codes expert teams to address user inquiries, resolve challenges, and provide valuable feedback.

• Identify and report potential bugs to the Engineering team for resolution.

• Act as a customer advocate, consistently sharing user feedback internally to guide product development and strategy.

• Continuously enhance internal support documentation and processes, while also leading initiatives to expand our external knowledge base.

⛳️ Requirements

• At least 2-4 years of experience in a customer-facing position.

• Proficient in modern, cloud-based work tools (such as Google Workspace, Slack, Notion, etc.) and comfortable with quickly learning new SaaS tools.

• Highly organized and detail-oriented individual.

• Excellent communicator and engaging conversationalist.

• Strong enthusiasm and willingness to grow alongside our evolving product and processes.

• Possess a good sense of humor and a relatable personality.

• A proactive mindset, where no task is deemed too small or too large — we seek someone who recognizes the significant impact of even minor tasks.

🏝️ Benefits

• Offers Equity