Customer Support Specialist

This is a fully remote position, open to applicants in Greece.

📋 Description

• Serve as the primary point of contact for all Polish-speaking customers.

• Evaluate and understand customers' needs to ensure satisfaction.

• Support customers in managing and securing their accounts and passwords.

• Address customers’ post-sales inquiries related to the online store.

• Provide top-notch support to clientele.

• Handle a significant volume of incoming calls and emails.

• Foster long-lasting relationships and trust with customer accounts.

• Manage customer complaints and offer suitable solutions.

⛳️ Requirements

• Proficient in Polish, at a native or near-native level, with strong English skills.

• Technologically adept, inquisitive, and skilled in problem-solving.

• Capable of identifying technical issues and proposing immediate solutions to clients.

• Able to provide structured assistance to customers in an engaging manner.

• Holder of a High School Diploma.

• Willingness to work night and weekend shifts, if necessary.

• Strong active listening skills.

• Previous experience in customer support is a plus.

🏝️ Benefits

• Competitive salary.

• 14 salary payments annually.

• Performance-driven bonuses.

• Comprehensive ongoing training and development.

• Remote work opportunities available throughout Greece.

• Opportunities for career advancement.

• Relocation package for those living outside of Greece.

• Dedicated employee relations team to help you adapt to the Greek lifestyle and culture.