Customer Support Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Address customer inquiries through email, live chat, and phone in a timely and professional manner

• Investigate and resolve customer complaints, escalating issues when necessary

• Keep precise records of customer interactions within the support system

• Recognize recurring issues and communicate them to the team for process enhancements

• Assist in developing content for the help center and FAQs

⛳️ Requirements

• Minimum of 1 year experience in a customer support or client-facing position

• Strong written and verbal communication skills in English

• Ability to remain patient and empathetic, effectively de-escalating challenging conversations

• Knowledge of support tools such as Zendesk, Freshdesk, or Intercom

• Reliable internet connection and a quiet workspace at home

🏝️ Benefits

• Full-time, permanent remote opportunity

• Necessary equipment will be provided

• 20 days of paid annual leave