Customer Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Troubleshoot and address inquiries from our customers, mainly via chat and occasionally through phone calls.

• Continuously enhance your knowledge of the Mangomint product and the industry to provide expert support and answers.

• Collaborate with various teams to identify and resolve technical issues reported by customers.

• Document and disseminate common customer issues and their solutions.

• Offer personalized solutions and proactive follow-ups to ensure customer satisfaction and retention.

• Work Monday to Friday from 9am to 6pm Pacific Time (PT) or Mountain Time (MT).

⛳️ Requirements

• At least 1 year of experience in a software support role.

• A quick learner with a proactive “I’ll figure it out” attitude, while also being comfortable asking questions.

• Ability to work independently while also collaborating effectively within a team environment.

• You excel at solving complex challenges, even under pressure.

• A sincere passion for connecting with individuals from various backgrounds, treating everyone with respect and kindness.

• Strong written communication skills.

• Experience in salons and spas (or the beauty and wellness sector in general) would be highly advantageous.

🏝️ Benefits

• Health, dental, vision, life, and long-term disability insurance.

• A generous monthly wellness budget for gym memberships, yoga, and more.

• Premium subscription to the Calm app.

• One Medical membership.

• Flexible and unlimited paid time off (PTO).

• 401(k) plan available (without matching).

• Employee stock option program.