Customer Support Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assisting customers with onboarding processes and responding to information inquiries through effective and professional communication.

• Executing account opening and closing procedures, including ISA transfers.

• Providing support for various client communication channels, such as our forum and social media platforms.

• Possessing in-depth knowledge of our services and capable of articulating this information to customers in a clear and precise manner.

• Overseeing workflow queues and managing mailboxes efficiently.

• Taking prompt and suitable actions to resolve complaints.

• Collaborating effectively with various departments within the organization.

• Ensuring that all activities related to client service adhere strictly to the firm's processes and procedures concerning AML and KYC obligations.

• Comprehending the regulatory requirements associated with Financial Crime, Advice, Complaints, and Treating Customers Fairly.

⛳️ Requirements

• Proficient command of English.

• Exceptional communication abilities, both written and verbal.

• Capacity to take initiative and work autonomously.

• Advanced proficiency in MS Office, particularly Word and Excel.

• A procedural and controls-oriented mindset with the ability to identify process improvements.

• Experience working with Helpdesk systems (we utilize Zendesk).

🏝️ Benefits

• Make an impact from your first day.

• Opportunities for growth and development.

• A transparent and open organizational culture.

• A supportive, high-caliber team environment.