Customer Support Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Identify and resolve both technical and non-technical issues via phone, email, and chat.

• Support Smart Owners in the installation of ecobee devices.

• Offer setup guidance to optimize comfort and energy efficiency.

• Engage in 8 weeks of paid training, which includes remote classroom sessions and phone training.

⛳️ Requirements

• A strong background in customer service is essential.

• Excellent verbal and written communication skills are required.

• Demonstrated capability to manage multiple tasks simultaneously.

• Ability to independently research and find solutions.

• Willingness and enthusiasm to learn and adapt to new technologies.

• A genuine passion for providing customer support.

• Proficiency in both written and spoken Spanish is considered an advantage.

🏝️ Benefits

• Comprehensive benefits package.

• Medical, dental, and vision insurance plans.

• Life and long-term disability coverage.

• Flexible spending and health savings accounts.

• Accrued paid time off.

• Paid holidays (10 in Ontario, 11 in British Columbia).