Customer Support Specialist

This is a fully remote position, open to applicants in Lithuania.

📋 Description

• Deliver outstanding customer service through email, live chat, and social media platforms.

• Guarantee a smooth transaction experience across our marketplace consistently.

• Proactively address and resolve customer issues to enhance satisfaction and retention.

• Sustain and/or elevate your team’s Customer Support Metrics.

• Collaborate with team members to identify and implement strategies for improvement and growth.

⛳️ Requirements

• A minimum of 1 year of experience providing support to clients or users through email, phone, live chat, bots, or social media.

• Excellent written and verbal English skills are mandatory for all positions.

• Proficiency in written and spoken Spanish, alongside English, is essential for LATAM-facing roles only.

• A strong sense of urgency and a commitment to clear, timely communication with both users and teammates.

• Capability to effectively prioritize tasks and achieve results as part of a team.

• Willingness to work flexible schedules based on business requirements, including evenings, nights, and weekends as necessary for the markets you cover.

🏝️ Benefits

• Opportunity to participate in our Employee Stock Options program.

• Chance to contribute to the scaling of a unique product.

• Multiple bonus systems available: performance-based, referral bonuses, additional paid leave, and a personal learning budget.

• Paid opportunities for volunteering.

• Flexible work location: choose between office, remote, or a combination that allows for travel.

• Rapid personal and professional growth supported by clear feedback and promotion pathways.