Customer Support, Retention Specialist – Shopify, Recharge

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of and manage two key email inboxes, ensuring prompt replies.

• Review negative feedback and actively engage with customers.

• Oversee and participate in social media interactions.

• Administer subscriptions using Recharge and work to prevent cancellations.

• Resolve issues related to lost or delayed shipments through ShipBob.

• Monitor ticket metrics and compile organized weekly reports.

⛳️ Requirements

• Experience in e-commerce customer support.

• Proficient in backend navigation within Shopify.

• Knowledge of subscription processes and adjustments in Recharge.

• Familiarity with ShipBob or comparable shipping/logistics fulfillment software.

• Experience from specialized e-commerce or retail BPO campaigns.

🏝️ Benefits

• A supportive and growth-focused remote work atmosphere.

• Engaging in proactive outreach and meaningful communication with customers.