Customer Support Representative – Phone Support

This is a fully remote position, open to applicants in North Dakota.

📋 Description

• Manage incoming interactions for prominent brands, providing assistance to customers with inquiries, service requests, account needs, and product support.

• Utilize guided systems and resources to ensure exceptional customer care while upholding professionalism, accuracy, and brand consistency.

• Offers flexible scheduling once certified, making it an ideal opportunity for individuals looking for a stable, structured support role with opportunities for growth.

⛳️ Requirements

• Possess a high school diploma or GED.

• Must be at least 18 years old.

• Authorized to work in the United States.

• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).

• Capable of following detailed processes and meeting performance standards.

• Excellent communication and active listening skills.

• Comfortable using computer applications and web-based tools.

• Ability to work independently and stay accountable to schedules.

• Preferred: Previous experience in a call center or customer service environment.

• Bilingual (Spanish/English) is preferred but not mandatory.

• Familiarity with phone-based or computer-based support settings.

🏝️ Benefits

• Flexible scheduling options available post-certification.

• Paid training following successful client certification.

• W2 employment structure providing payroll, protections, and stability.

• Paid time off and optional supplemental insurance (Aflac).

• Household telehealth access via MDLive.

• Eligibility for performance-based incentives.

• Opportunities for career advancement into support, QA, and leadership positions.