Customer Support Representative – Phone, Chat

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide assistance to customers via phone and live chat.

• Address inquiries related to products and accounts.

• Navigate customers through our platform effectively.

• Acquire knowledge of our software and achieve proficiency in its use.

• Address customer issues or escalate them when necessary.

• Ensure a warm and professional customer experience in every interaction.

⛳️ Requirements

• Minimum of 2 years of experience in customer support or customer service.

• Proven experience in both phone and live chat support.

• Exceptional spoken and written English with clear and professional communication skills.

• Strong computer proficiency with the ability to quickly learn new software.

• Detail-oriented, reliable, and focused on customer satisfaction.

• Nice to Have

• Experience in supporting SaaS or software products.

• Familiarity with CRM or customer support platforms.

• Experience in remote work settings.

🏝️ Benefits

• Fully remote / home-based work environment.

• Monthly salary of 40,000.

• A collaborative and supportive team atmosphere.