Customer Support Representative, Multi Channel

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist prospective customers in navigating our online shopping platform, guiding them to find the ideal health insurance quotes for their teams.

• Address administrative and billing inquiries with promptness and clarity. Your objective is to transform a "stressful question" into a "smooth resolution."

• Utilize top-tier support tools and CRMs to record interactions and guarantee that no customer is overlooked.

• Suggest enhancements to products and processes directly to our leadership team.

• Maintain high levels of productivity in a fast-paced, high-volume setting while upholding a "people-first" mindset.

⛳️ Requirements

• At least 1 year of experience in a high-volume call center within a remote, startup environment.

• Outstanding verbal and written communication skills. You can convey intricate topics in a straightforward manner.

• Familiarity with support ticketing systems (such as Zendesk, Freshdesk, or Salesforce) and the capacity to multitask across various tabs and tools.

• A sincere enthusiasm for assisting others and a commitment to supporting small business owners.

• Ability to adhere to a consistent schedule of 8:30 am – 5:00 pm CST, Monday through Friday.

🏝️ Benefits

• 100% Company-funded Medical, Dental, and Vision coverage for you and your dependents.

• This role is entirely remote (candidates must reside in the U.S.).

• "Take what you need" vacation policy to help you remain rejuvenated.

• A values-driven workplace where your "obligation to dissent" and suggestions for improvement are genuinely valued.