Customer Support Representative III

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address inquiries and resolve issues through online chat, email, and phone communications.

• Identify customer needs and ascertain the underlying causes of their concerns.

• Recommend and clarify the most effective solutions, followed by appropriate follow-up.

• Maintain compliance and ensure responsible texting practices for customers.

• Create high-quality help documentation.

• Report bugs to the technical support team for further investigation.

• Participate in specialized projects as assigned.

• Become a skilled user of SimpleTexting.

⛳️ Requirements

• Proficiency in English is required; additional languages are advantageous.

• A minimum of 1 year of experience in live chat customer support within a software/SaaS environment (or equivalent).

• Ability to convey technical concepts to non-technical individuals.

• Proven critical thinking, communication, and creative problem-solving abilities.

• Quick learner with the capacity to adapt to new software platforms.

• Self-motivated with a positive mindset, eager to grow and adapt within an expanding team.

• Highly organized with the ability to manage and prioritize multiple projects effectively.

• Familiarity with chat and CRM platforms is required.

• Bachelor’s degree, ideally in a relevant field of study.

• Over 2 years of experience in a customer support role.

🏝️ Benefits

• Opportunities for professional development.