Customer Support Representative, Dutch Speaking

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Interactive Client Care: Overseeing incoming inquiries through various channels—including phone lines, emails, and live web chat—with swift, high-quality responses.

• Technical Issue Diagnosis: Analyzing complex client issues related to account security, gateway infrastructure errors, and intricate billing discrepancies.

• Advisory Services: Providing clear, authoritative guidance on the features of our global processing platform and mobile applications.

• Financial Data Management: Conducting sensitive financial tasks—such as chargebacks, invoice adjustments, and fraud prevention measures—with utmost precision and security.

• Data Logging: Recording detailed summaries of client interactions and directing urgent financial documents to specialized internal teams.

• Compliance Maintenance: Keeping up to date with ongoing software updates and changing global banking regulations through regular team briefings.

⛳️ Requirements

• Language & Legal Benchmarks

• Dutch: Native or near-native proficiency (minimum C1 level) in both written and spoken communication.

• English: Professional working proficiency (minimum B2 level) for corporate messaging and training consistency.

• Legal Status: Physical residency in Portugal with valid, lawful authorization to work in the European Union.

• Skills & Mindset

• Independent Drive: Strong personal accountability and time-management skills suited for a remote work environment.

• Articulate Expression: A logical mindset with the ability to simplify complex technical banking concepts for users.

• Fintech Literacy: Proficiency in using financial tracking systems, account dashboards, and contemporary internet applications.

🏝️ Benefits

• Location Independence: A permanent, fully remote position that can be carried out from any home address in mainland Portugal or its archipelagos.

• Company Hardware: Premium corporate equipment—including a secure laptop and a professional headset—delivered to your home prior to training.

• Compensation Structure: A dependable, fixed monthly base salary complemented by performance-based monthly cash incentives.

• Immediate Protection: Comprehensive private medical and life insurance coverage beginning on your very first contract date.

• Professional Growth: Frequent skill-building workshops along with clear advancement opportunities into quality assurance, team leadership, or specialized fintech advisory roles.