Customer Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver high-quality and timely solutions to a range of customer support inquiries (typically Tier 1), addressing around 20 tickets each day.

• Set customer expectations and provide clear, actionable resolutions while minimizing any disruptions to their business operations.

• Follow ticket processing workflows diligently, ensuring that all issues are logged, prioritized, and escalated as necessary.

• Share technical knowledge with clients, assisting them in navigating TeamBuilder’s platform and encouraging the use of our learning and optimization tools.

• Work collaboratively with internal teams to exchange best practices and aid in the documentation and refinement of support processes.

• Participate in shift coverage as needed, ensuring that client needs are met across various time zones.

⛳️ Requirements

• Some experience in technical customer service or a help desk position.

• An undergraduate degree is strongly preferred, or equivalent work experience will be considered.

• Relevant certifications are advantageous.

• Some familiarity with computer programming or a help desk background involving live chat and email support is desirable.

• Experience with Zendesk is preferred.

• Ability to work remotely across multiple time zones, with the flexibility to adjust hours based on client demand and location.

🏝️ Benefits

• Paid time off.

• Medical benefits.

• Potential for an annual performance bonus.

• Equity.