Customer Support Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide friendly and knowledgeable support via phone, email, and chat to our customers.

• Assist customers in navigating product features, troubleshooting issues, and adopting best practices.

• Work collaboratively with teams across Product, Success, and Engineering to gather feedback and resolve concerns.

• Establish trust through genuine empathy, effective communication, and a touch of humor (we believe in having fun while working!).

• Become a Skimmer expert — understanding not only how the product functions but also its significance to the professionals who rely on it.

⛳️ Requirements

• A talent for clear, confident, and friendly communication.

• Prior experience in customer support, technical support, or billing support.

• Excellent multitasking and prioritization abilities — maintaining composure under pressure.

• Technical proficiency — quickly learning new tools and enjoying the process of helping others do the same.

• Availability to work Monday through Friday, from 9:30 AM to 6:00 PM CDT.

🏝️ Benefits

• Competitive base salary along with bonus potential.

• Comprehensive medical, dental, and vision plans (we cover 100% of your premium and 50% for your dependents).

• Exceptional company culture with a strong eNPS — we work diligently, celebrate our successes, and continuously strive for improvement to benefit our customers.

• Immediate access to a 401(k) with company matching.

• Flexible paid time off (a minimum of 10 days required each year).

• 12 weeks of paid parental leave for the birthing parent and 6 weeks for the supporting partner.

• Remote work friendly environment.

• A comprehensive learning and development budget.

• A manager committed to your professional growth.