Customer Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle phone inquiries and deliver outstanding assistance for any customer troubleshooting needs.

• Respond to customer service tickets via email for prompt resolutions.

• Accurately and efficiently input high school sports rosters, schedules, and scores.

• Import data utilizing our proprietary software.

• Employ MaxPreps live-scoring tools to cover football games on Fridays and Saturdays.

⛳️ Requirements

• Familiarity with the Windows 10 Operating System.

• Exceptional written and verbal communication skills, comfortable with phone interactions and support email responses.

• Profound understanding of fan culture and a strong enthusiasm for the entertainment or sports sectors.

• High school diploma required; college students or graduates are preferred.

• Previous experience with Zendesk is advantageous.

• Proficiency in the Microsoft Office Suite is preferred.

• Experience in customer support is preferred.

🏝️ Benefits

• A variety of medical insurance plans available.

• Coverage for dental, vision, life, and disability insurance.

• Employee Emergency Fund.

• Company equity options (stock options).

• Flexible and open PTO policy.

• 401K plan with company matching.

• Hybrid and flexible work environment.