Customer Service Representative – Part-time

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Quickly respond to new leads and customer inquiries

• Oversee leads and customer interactions utilizing GoHighLevel

• Address inquiries via email, text, Facebook, and various social media platforms

• Monitor and engage with social media messages and comments

• Assess leads and collect essential information required by the sales team

• Schedule appointments with qualified prospects

• Follow up with leads after providing estimates or quotes

• Keep customers informed with project and order updates

• Maintain organized and current records of CRM, conversations, and follow-ups

⛳️ Requirements

• Previous experience with GoHighLevel (GHL) is essential

• Background in customer service, lead management, or appointment setting

• Experience in managing customer inquiries through social media

• Strong written English skills and professional communication abilities

• Quick response times and a heightened sense of urgency

• Excellent attention to detail and follow-through

• Comfortable juggling multiple customer conversations simultaneously

• Self-motivated and capable of working independently with little supervision

🏝️ Benefits

• Opportunities for professional growth and advancement

• Position will initially be part-time but will evolve into a full-time role