Customer Support Representative

📋 Description

• Address and resolve customer support inquiries through Intercom.

• Provide assistance with credit card dispute resolutions and fraud investigations.

• Enhance and maintain help center articles along with internal support documentation.

• Facilitate product launches and the rollout of new features through user education and in-product messaging.

• Work collaboratively with the wider team on escalations to the Product and Engineering departments.

⛳️ Requirements

• 2–5 years of experience in customer support, preferably within a SaaS or marketplace environment.

• Strong proficiency in written English — clear, friendly, and effective communication.

• Ability to work independently in a remote, asynchronous-first setting.

• Detail-oriented, particularly when managing billing disputes, fraud cases, or other sensitive customer matters.

• Familiarity with Intercom or similar customer support tools is advantageous.

• A genuine interest in the fitness or creator industry is a plus.

🏝️ Benefits

• Competitive compensation tailored to the region, with potential for growth as Playbook expands.